Buyer FAQ

If you have any questions about the mobba's Daily Deal, check out FAQs specific to that section of our site.

1. Can I always get exactly what I want on mobba.com?

New products and services are being added every day. If you can’t find what you’re looking for here you can request an item to be featured on mobba.com and we’ll work on making it available.

2. Will I be penalized for dropping out of my mobba?

No, not if you withdraw before the mobba closes. However, if you cancel your order after your offer is accepted but prior to the seller shipping the merchandise, you will be charged a small pre-determined escrow amount. Why does mobba do this? The beauty of mobba as a marketplace is that sellers trade margin for volume sales. If they know you, as a shopper, are committed to the sale, they will be more likely to bid a lower price. This escrow fee ensures your commitment, protects other buyers and compensates the seller for canceled orders. Once a product is shipped, you will need to follow the Return and Refunds process.

3. My mobba closed, but I didn't win. Why?

mobba's philosophy is to create win-win environments, so we always want both parties to come away as winners. However, in some cases a shopper may offer a price that is too low for to capture a seller's interest. Or, the winning sellers may not have enough inventory to cover all of the mobba's demand. If this happens, we encourage you to try again! Start another mobba and consider altering your offer. Sellers are looking for mobbas every day, so there's a good chance you'll be a part of a winning mobba in the future. Also, the more shoppers you can attract to your mobba, the more interested sellers will be, upping your chances of getting the deal that you want!

4. What if there are no sellers for an item I want?

mobba.com will try to find a seller with enough quantity to meet your mobba's request at the maximum price you’re willing to pay. If we can’t find one, you will receive an email suggesting other, related items with mobbas and we’ll send you another alert when the item(s) you want become available.

5. Is it a lot of work to start a mobba?

Not at all. In fact, it’s the same amount of work as joining an already existing mobba. We need to get a little information from you like how much you’re willing to spend, the number of items you wish to purchase, your preferred delivery method and billing and shipping addresses. And like any other mobba, if you help it grow, you, and your mobba members, will benefit.

6. Sounds like it may take a while.

Not at all. Once a mobba starts, there is a period of about four days before seller bidding begins. This allows the mobba sufficient time to grow. At that point, sellers have 24 hours to bid on your mobba.

7. What is the return policy?

Please click here to view our Return and Refunds policy.

8. What if I never receive my item?

When you are part of a winning mobba, you will receive an email with the seller's contact information as well as the shipping information and tracking code. You should contact the seller first to resolve any issues. If you've done this and still aren't satisfied, contact us.

9. How secure are my payments?

Extremely secure. mobba.com uses Verisign and Authorize.Net to bring our customers complete confidence in making their online transactions. Your credit card number is stored on Authorize.Net secure server. At no time is your credit card number stored on our servers.